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Frequently Asked Questions

Answers You Can Trust — From a Shop That Works for You

Since 2013, Grimes Paint & Body has helped Forney drivers navigate repairs and insurance with clarity and confidence. Below are plain‑spoken answers to the questions we hear most.
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Auto Body & Collision Repair

What services does Grimes Paint & Body provide?

We specialize in auto body & collision repair, frame & structural repair, paint & refinishing, dent/scratch & bumper repair, hail damage/PDR, glass & windshield replacement (as part of collision repair), and ADAS scanning & calibration.

Yes — from small dents to major structural damage. We use structural measuring, proper welding, and OEM procedures to restore safety and appearance.

Yes, whenever possible. Our default is OEM parts to protect your vehicle’s value and safety. If OEM parts are unavailable or you prefer alternatives, we’ll explain options and let you decide.

Absolutely. We use a Chief frame rack and Car‑O‑Liner Vision computerized measuring to bring your vehicle back within manufacturer specifications.

digital color‑match camera, the DeBeer Refinish paint system, and an AccuDraft heated downdraft booth to deliver factory‑quality finishes.
Yes — we use appropriate equipment (including a Car‑O‑Liner CTR12000 welder) and OEM procedures. When a specialty process is required, we’ll coordinate with trusted partners.

No. We do not offer classic restorations, rust repair, or full repaint projects. We focus on collision repair.

Yes. Paintless Dent Repair (PDR) may be an option for minor dents/hail that haven’t cracked paint. We’ll recommend the safest method after inspection.

Look for correct panel gaps, smooth paint, proper sensor operation, and a straight‑tracking vehicle. We back our work with a Limited Lifetime Warranty on repairs and paint for as long as you own the vehicle.

Yes. We inspect for hidden damage (steering, suspension, brakes). Alignments and specialized mechanical work are performed in‑house or with trusted partners as needed.
Yes — as part of a collision repair. We ensure any related sensors are recalibrated.
Yes, for many repairs. For high‑voltage procedures or brand‑specific requirements, we coordinate with specialists and follow OEM safety protocols.

Insurance & Your Rights

Do I have to use the shop my insurance recommends?
No. In Texas, you have the right to choose your repair shop. We’re independent (not a DRP shop) and work for you.
These shops often agree to insurer cost targets. We advocate for OEM procedures and parts so your vehicle is repaired correctly, not cheaply.
Yes. Once you provide a claim number, we handle communication, documentation, photos, and approvals with your adjuster.
They cannot deny a covered claim solely because you choose a different licensed shop. If issues arise, we’ll help you understand your options and support your case.
Typically one. Some carriers may request additional documentation — we’ll provide what’s needed so you don’t have to “shop around.”
We do. Grimes provides a Limited Lifetime Warranty on our repairs and paint workmanship. Parts carry the manufacturer’s warranty.
It depends on your policy and carrier. Your agent is the best source; we’re happy to help you ask the right questions.
Yes. We’ll provide a clear, detailed estimate and review options to help you decide.

Timeline, Rentals & Logistics

How long will my repair take?
Timing depends on damage, parts availability, and insurer approvals. After we inspect the vehicle, we’ll give you a realistic timeline and provide proactive updates (at least twice a week).
Yes. We coordinate rentals (often with Enterprise) so you’re not stranded.
No shuttle service at this time. We focus on coordinating rentals for convenience.
Don’t risk it. We can help arrange towing to our facility and begin documentation for your claim.
Sometimes OEM parts have longer lead times. We blueprint the repair early and pre‑order parts (after approvals) to minimize delays.
Small cosmetic fixes may be same‑day. Most collision repairs take longer. We’ll confirm timing after inspection — no guesswork.
Yes. Expect regular status updates so you always know what’s next.
We follow up, document everything, and keep you informed. Delays outside our control can affect timelines; we’ll be transparent.
Yes — we repair vehicles for local businesses. For priority scheduling, call us to discuss current capacity.
Yes. Every vehicle is washed, cleaned, and quality‑checked before you pick it up.

Safety & Vehicle Technology

Why is ADAS calibration important after a collision?
Modern systems (lane keeping, blind‑spot, automatic braking) require precise calibration after repairs. Even small misalignments can affect performance and safety.

We handle many dynamic calibrations in‑house using Opus equipment. For certain makes or static procedures, we partner with trusted calibration specialists and manage the process for you.

DTCs are alerts from your vehicle’s computers indicating issues after a crash. We run pre‑ and post‑repair scans to find and fix them.

Yes. Even minor impacts can shift structures or misalign sensors. That’s why we measure and scan before writing a final plan.

Through teardown/disassembly, computerized measuring, and digital diagnostics — not just a quick look.

Yes. We verify airbags, sensors, and ADAS per OEM guidelines before delivery.

We update the repair plan, document findings with photos, and seek insurer approval before proceeding.
Post‑repair we perform measuring checks, alignment as needed, post‑scan, ADAS calibration, road test, and final QC.

We’re independent, not a DRP shop. That means we work for you, follow OEM procedures, prioritize OEM parts, and communicate clearly — backed by a Limited Lifetime Warranty.

Make sure everyone’s safe, call authorities if needed, take photos, and call us before authorizing repairs. We’ll guide you on towing, insurance, and next steps.

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