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Privacy Policy and Cookies

Effective Date: November 2025

Introduction

Grimes Paint & Body (“Grimes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This policy explains how we collect, use, and disclose information about you when you:

  • Visit our website https://grimespaintbody.com/ (the “Website”)
  • Interact with any tools or forms on our Website
  • Communicate with us online (such as through contact forms or chat widgets)

This policy applies to information collected directly from you and indirectly through technologies like cookies and analytics tools.

Information We Collect About You and How We Collect It

We collect information about you in several ways:

  • Directly from you when you fill out a form, request an estimate, schedule an appointment, or communicate with us.
  • Automatically through cookies, log files, and tracking technologies as you navigate the Website.
  • Through third-party services, such as online estimation or scheduling tools, where applicable.

Information You Provide to Us

Information you provide voluntarily may include:

  • Your name
  • Phone number
  • Email address
  • Vehicle details (make, model, year, VIN, damage description, photos, etc.)
  • Notes about your repair needs or insurance claim
  • Information submitted through:
    – Contact forms
    – Estimate or photo-upload forms
    – Chat widgets
    – Appointment scheduling tools

You choose what information to provide, but if you choose not to share certain details, we may be unable to respond fully to your request (for example, providing an accurate estimate).

Information We Collect Through Automatic Data Collection Technologies

When you visit our Website, we may automatically collect certain information about your device and browsing behavior using technologies such as cookies, pixels, and similar tools. This may include:

  • Browser type and version
  • Operating system
  • IP address and approximate location
  • Pages viewed and the order in which you view them
  • Time spent on pages and on the Website overall
  • Click-through behavior and referring/exit pages
  • Device type (desktop, tablet, mobile)

We use tools such as Google Analytics (and similar analytics services, if enabled) to better understand how visitors use our Website. This helps us:

  • Monitor Website performance
  • Improve content and navigation
  • Understand which pages are most helpful to visitors

This information is generally aggregated and not used to personally identify you.

Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you interact with it.
We may use:

  • Essential cookies – Needed for core Website functionality (e.g., security, form submissions).
  • Performance/analytics cookies – Help us understand how visitors use the Website so we can improve it.
  • Preference cookies – Remember your settings or preferences when you return.

You can usually control cookies through your browser settings, including blocking or deleting them. Please note that disabling certain cookies may affect how the Website functions.

Third-Party Use of Cookies

Some features on our Website may rely on third-party services, such as:

  • Google Analytics for traffic and behavior analysis
  • Google Ads or similar advertising tools, if advertising campaigns are enabled

These third parties may place their own cookies on your device to:

  • Deliver more relevant ads
  • Measure ad performance
  • Track aggregated user interactions

You can manage your cookie and ad preferences through your browser settings and, where applicable, through cookie consent banners or opt-out tools provided by those third parties.

We do not control third-party cookies, and their use is governed by the privacy policies of those third parties.

How We Use Your Information

We use the information we collect for purposes such as:

  • Responding to your inquiries, estimate requests, or messages
  • Scheduling appointments or contacting you about your vehicle
  • Preparing and managing repair estimates and repair orders
  • Communicating important updates about your repair or claim process
  • Improving our Website, services, and customer experience
  • Analyzing Website usage to understand what visitors find helpful
  • Supporting optional services such as online advertising or remarketing, if enabled
  • Maintaining records as required by law or for internal business purposes

We use your personal information only as necessary to operate our business, respond to you, and provide collision repair services.

Disclosure of Your Information

We do not sell your personal information.

We may disclose your information in the following circumstances:

  • Service Providers: To third-party vendors that help us operate our Website, manage forms, host data, provide analytics, or support our customer service tools. These providers are permitted to use your information only as necessary to provide services to us.
  • Insurance and Related Services (When You Request It): With your permission, we may share relevant information with insurers, rental car providers, or other parties involved in your claim or repair process.
  • Legal Requirements: To governmental authorities, law enforcement, or other parties when required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Business Transfers: In connection with a merger, acquisition, asset sale, or other business transfer, where your information may be transferred as part of the transaction.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

Choices About How We Use and Disclose Your Information

You have choices regarding how we collect and use your information:

  • Forms and Contact: You can choose not to submit personal information through forms or online tools.
  • Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the Website may not function properly without certain cookies.
  • Marketing Communications (if enabled): If we send marketing or promotional emails, you can opt out by following the unsubscribe instructions in those messages or by contacting us directly.

Accessing and Correcting Your Information

If you would like to review, correct, or request deletion of personal information that you have provided to us, you can contact us using the information in the Contact Information section below.

We will respond to your request within a reasonable time and in accordance with applicable laws. We may need to verify your identity before fulfilling certain requests.

State Privacy Laws

Depending on where you live, you may have additional rights under certain state privacy laws (for example, in California or other states with consumer privacy legislation). These rights may include, where applicable:

  • The right to request access to the personal information we hold about you
  • The right to request deletion of your personal information, subject to legal exceptions
  • The right to request information about how we collect, use, and share your information

If you reside in a state that provides these or similar rights, you may exercise them by contacting us using the details below. We will respond in accordance with applicable state law.

Children’s Privacy

Our Website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can take appropriate steps to delete such information.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised Effective Date.

We encourage you to review this page periodically to stay informed about our current privacy practices. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy, our use of cookies, or our data practices, you can contact us at:

Grimes Paint & Body